Customer Service Hours:
Monday-Friday 7am-8pm CST
Saturday 7am-5pm CST
Email us: CustomerCare@BounceEnergy.com
I have experienced issues, however they were all resolved in a timely fashion and have no complaints. Bounce has grown a ton in the past year, and I couldn't be happier :-)- Heather D., Dallas, TX
I signed up with Bounce about 2 months ago, just before summer started to heat up. The sign up process was easy, and within a week I had received notice from Bounce that I had been effectively signed up and added to their system. Since then, my bills have cut in half, and I've gotten regular notices from them about my due bills. Paying online has been easy. So far, so good.- Matthew, Houston, TX
I did quite a bit of shopping around before I switched to Bounce Energy. First off, this site is by far the best one to help you make an informed decision on electric companies. Thanks. Second, I decided on Bounce Energy due to the information you provided, namely low rates, bill credits and the free friends airfare thing. When I called to order, the rep was extremely helpful and nice and she walked me through ordering a fixed rate plan at a lower price than the other plan I originally wanted. I primarily felt compelled to promote them when I got my first bill and it was half of what my previous bills had been from Reliant. Hope it stays that way.- Linda T., Frisco, TX
I am not usually a fan of big utility companies, been burned by them in the past. I was pleasantly surprised at how helpful Bounce Energy was when I signed up. I was moving into my first apartment since moving to Houston from Seattle - so I really had no idea what I should do considering that I had never had a choice when picking my electric company.
They walked me through all the plans and I decided to sign up with them since the rates were as good OR LOWER and they were the most helpful of the 5 companies I spoke to.
Got my first bill yesterday and it was nothing like I that i thought it would. I kept hearing horror stories from my friends about their bills during the summer - I was pleased with mine.
So, thanks Bounce Energy friends. You made this a lot easier than I thought it would be. Now, just keep it up.- JDemp, Houston, TX
This company proactively moved me to lower rate after my previous contract ran out. I hadn't even thought about my bill since I ordered several months before. It is appreciated.- JWT, Houston, TX
I have been very pleased with Bounce so far, they are very helpful and respond quickly. I went out of town recently and was 2 days late paying my bill, but it didn't effect my record or keep me from earning my rewards. I LOVE that they offer rewards. I think they are fabulous. Bounce, I appreciate you :]- Valerie C., Houston, TX
So, i can't tell you how many issues I have had with electric companies in the Houston area. My overarching view was they were all terrible. After I got fed up with Stream's shady practices of increasing your rates without telling you, i switched to Bounce Energy. Not only did my bill cut in half, but I don't have to deal with the grief that comes with every other company's customer services problems. Love it.- Anfernee S., Houston, TX
I was with Green Mountain before switching. My electric bills would soar to $400 at the peak. Since changing to Bounce in February 2010, we have had the lowest electric bills EVER. I am so HAPPY I switched and very proud to be a member of the Bounce Energy client base. I have never had to call them for anything. The switch-over was seamless. I highly recommend this company!- Brea J., Houston, TX
Switched from Reliant three months ago, best thing I have done to save money in a while. Customer service was OUTSTANDING. The web platform is the best I have seen in the industry.. Love the rewards program.. They even were able to switch me from DISH network to DIRECTV and save me hundreds of $$. Other companies should learn from Bounce Energy, customer service still lives in America.- Lou B., Houston, TX
Good company. I've had them for 6 months. My bill dropped drastically, to half, after the 3rd month of payment on time. I would recommend.- Sara, Texas
Love Bounce! Just got my 13th bill with the $75 bill credit...my bill was so low, I ended up with a $12 credit:) You guys rock!- Jennifer K., Hutto, TX
I've been a customer for roughly 3 months. Extremely pleased with the billing options and the price. My electric bill has been cut in half with Bounce.- Jay C., Houston, TX
Ordered Bounce back in February. They have reasonable prices and I liked this friends fly free thing. To be honest, I thought it was a to good to be true and I would have to jump through 5000 hoops to get it. I wanted to use it for my wife when we go down to Disney World. Sure enough, I finally got it and now my wife, kids and I are headed to Florida next month. Saved me about $500.- Jerry P., Pearland, TX
The best electric company I have ever used. I've dealt with a lot of them and this is the best one for low rates and service. When I switched from Green Mountain, my rates lowered 40%- Kathy, Houston, TX
I switched to Bounce Energy earlier this year I was super stressed out that my bill for the summer was going to be sky high like last year, but so far it hasn't even been close. Thank You Thank You Thank You.- Josephine A., Houston, TX