Customer Service Hours:
Monday-Friday 7am-8pm CST/8am-9pm EST, Saturday 7am-5pm CST/8am-6pm EST
Email us: CustomerCare@BounceEnergy.com
Switched from Reliant three months ago, best thing I have done to save money in a while. Customer service was OUTSTANDING. The web platform is the best I have seen in the industry.. Love the rewards program.. They even were able to switch me from DISH network to DIRECTV and save me hundreds of $$. Other companies should learn from Bounce Energy, customer service still lives in America.- Lou B., Houston, TX
I got tired of TXU ripping me off so I switched to Bounce. My first bill was way lower. I am recommended them to everyone.- Carson P., Houston, TX
Ordered Bounce back in February. They have reasonable prices and I liked this friends fly free thing. To be honest, I thought it was a to good to be true and I would have to jump through 5000 hoops to get it. I wanted to use it for my wife when we go down to Disney World. Sure enough, I finally got it and now my wife, kids and I are headed to Florida next month. Saved me about $500.- Jerry P., Pearland, TX
I've been a customer for roughly 3 months. Extremely pleased with the billing options and the price. My electric bill has been cut in half with Bounce.- Jay C., Houston, TX
I switched to Bounce Energy earlier this year I was super stressed out that my bill for the summer was going to be sky high like last year, but so far it hasn't even been close. Thank You Thank You Thank You.- Josephine A., Houston, TX
I had issues at one point, but Bounce resolved them in a quickly manner. I've had Bounce for two years now and love the free movie tickets, free $15 starbucks gift card, and free month of electricity! I recommend Bounce to all my friends. ALSO, my biggest like is that Bounce credited back my $350 deposit because I've paid on time for two years. SO if you don't have Bounce Energy you really need to look into getting it! :) Happy Customer Here!!!- Kathy O.
So, i can't tell you how many issues I have had with electric companies in the Houston area. My overarching view was they were all terrible. After I got fed up with Stream's shady practices of increasing your rates without telling you, i switched to Bounce Energy. Not only did my bill cut in half, but I don't have to deal with the grief that comes with every other company's customer services problems. Love it.- Anfernee S., Houston, TX
I appreciate a company who thinks outside the box. I was moving and a ton of things to do including ordering my electric service. Didn't know who I was going to choose, but I knew that I was switching from Reliant. I did some comparing and in about 5 minutes found this Express Moving plan from Bounce Energy. Hooked up my electric service, changed my address and added me to the don't call and don't mail list (which i hadn't even thought of). But on top of all of that, got my first bill at my new place it was less than what my last bill was with Reliant with only 14 days of service on my last bill. It certainly pays to shop around.- John M., Houston, TX
I have been very pleased with Bounce so far, they are very helpful and respond quickly. I went out of town recently and was 2 days late paying my bill, but it didn't effect my record or keep me from earning my rewards. I LOVE that they offer rewards. I think they are fabulous. Bounce, I appreciate you :]- Valerie C., Houston, TX
I just signed up with Bounce a couple of months ago - the price seems good and I really like that I get a [rewards]. I've also seen that they've made their MyAccount better since I signed on - it's easier now for me to pay my bill online.- Virgie O., Houston, TX
This company proactively moved me to lower rate after my previous contract ran out. I hadn't even thought about my bill since I ordered several months before. It is appreciated.- JWT, Houston, TX
I have experienced issues, however they were all resolved in a timely fashion and have no complaints. Bounce has grown a ton in the past year, and I couldn't be happier :-)- Heather D., Dallas, TX
I am not usually a fan of big utility companies, been burned by them in the past. I was pleasantly surprised at how helpful Bounce Energy was when I signed up. I was moving into my first apartment since moving to Houston from Seattle - so I really had no idea what I should do considering that I had never had a choice when picking my electric company.
They walked me through all the plans and I decided to sign up with them since the rates were as good OR LOWER and they were the most helpful of the 5 companies I spoke to.
Got my first bill yesterday and it was nothing like I that i thought it would. I kept hearing horror stories from my friends about their bills during the summer - I was pleased with mine.
So, thanks Bounce Energy friends. You made this a lot easier than I thought it would be. Now, just keep it up.- JDemp, Houston, TX
I did quite a bit of shopping around before I switched to Bounce Energy. First off, this site is by far the best one to help you make an informed decision on electric companies. Thanks. Second, I decided on Bounce Energy due to the information you provided, namely low rates, bill credits and the free friends airfare thing. When I called to order, the rep was extremely helpful and nice and she walked me through ordering a fixed rate plan at a lower price than the other plan I originally wanted. I primarily felt compelled to promote them when I got my first bill and it was half of what my previous bills had been from Reliant. Hope it stays that way.- Linda T., Frisco, TX
I became one of Bounce Energy's first customers when they opened their doors and asked me to switch to their service. Since deregulation, I had never once looked into doing this, so I thought it might be a move I would come to regret. They offered a lot of incentives like rebates and rewards that got my attention. I'm happy to say that not only did the transition go smoothly, but they have kept their promises and have not had to be reminded to deliver what they promised to me. The rebates appear automatically on my statements and rewards show up in the mail. When my bills are paid automatically with a credit card charge I am notified with an email every time. Because they communicate so effectively through the web and email, I never have to use the phone. I highly recommend this company.- Jerald R., Houston, TX